Refund Policy
Refund Policy
Thank you for shopping with The Riverstone Life! Because all of our apparel is made to order, we want to make sure you understand our refund and replacement policy before placing an order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
We’ll work with our production partner to provide a replacement or refund when appropriate.
Size Exchanges
Please review our size charts carefully before placing your order.
Because our products are made to order, we cannot offer refunds or exchanges for items ordered in the wrong size unless the item is defective or incorrect.
Order Cancellations
Orders begin production quickly after they are placed.
If you need to cancel an order, please contact us as soon as possible. Once production has started, orders cannot be canceled or changed.
Lost Packages
If your tracking shows your package was delivered but you did not receive it, please contact the shipping carrier first.
If you still need assistance after contacting the carrier, please reach out to us and we’ll do our best to help.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, refunds may take several business days to appear in your account.
Need Help?
If you have any questions about your order or this policy, please contact us at:
We’re always happy to help!